Paradigm At Westbury in Houston, Harris County, Texas

Houston, Harris County, Texas 77035

Status Medicare and Medicaid certifiedMedicare CCN 675612

HHSC license rosteras of November 9, 2026CMS nursing home filerelease October 28, 2026; processing date October 1, 2026CMS processing date for this home October 1, 2026

Verify on TULIP View on Medicare.gov

Location and contact

Address: 5201 S Willow Dr
Houston, TX 77035
Open map (OpenStreetMap)
Phone: (713) 721-0297
HHSC facility ID: 005367
License number: 144359

Medicare ratings

Star ratings below are copied from the CMS Provider Information file (official release October 28, 2026; processing date October 1, 2026). They are not assigned by NursingCareLookup. See how to read ratings and CMS Five-Star documentation.

Overall: 1 of 5Overall: 1 of 5 stars
Health inspection: 1 of 5Health inspection: 1 of 5 stars
Staffing: 1 of 5Staffing: 1 of 5 stars
Quality measures: 4 of 5Quality measures: 4 of 5 stars
Long-stay quality measures: 4 of 5Long-stay quality measures: 4 of 5 stars
Short-stay quality measures: 4 of 5Short-stay quality measures: 4 of 5 stars

Staffing hours

Hours are the facility’s reported nurse staffing hours per resident per day from the CMS file. The Texas average is computed on this site from Texas rows in that same file that include a numeric value. It is not copied from another website. Method: Methodology.

Staffing hours per resident per day
Measure	This facility	Texas average (this site)
Total nurse staffing	3.07 hours	3.42 hours n=1,152
Registered nurse	0.36 hours	0.44 hours
LPN	0.88 hours	0.95 hours
Nurse aide	1.84 hours	2.03 hours
Weekend nurse staffing	2.70 hours	2.99 hours

0.34 hours below this site’s computed Texas average.

Total nursing staff turnover: 64.2% (Texas average computed on this site: 50.8%, n=1,096)
RN turnover: 73.3%
Average residents per day: 107.8
Certified beds (CMS): 148

Penalties in the CMS Provider Information file: 5 finestotaling $127,648; 5 total penalties. These are the figures CMS published in this release. Confirm current figures on Medicare.gov.

Fines and payment denials

Individual fines and payment denials below come from the CMS Penalties file (official release October 28, 2026; processing date October 1, 2026). Dates and amounts are copied as published. They can lag later actions or successful appeals. Confirm current figures on Medicare.gov.

CMS fines and payment denials
Date	Type	Fine amount	Payment denial
August 15, 2026	Fine · Fine ID 144484	$19,610	—
May 30, 2026	Fine · Fine ID 139638	$26,180	—
August 28, 2025	Fine · Fine ID 134939	$14,596	—
January 15, 2025	Fine · Fine ID 113523	$52,699	—
January 7, 2024	Fine · Fine ID 112314	$14,563	—

MDS quality measures

These figures are the four-quarter averages published in the CMS MDS Quality Measures file (official release October 28, 2026; measure period 2025Q3-2026Q2; processing date October 1, 2026). They are not a grade this site assigned. A “used in Five-Star” flag is the published CMS field that says whether that measure feeds the quality-measure star rating. Quarterly scores are collapsed under each measure. Official definitions are on the CMS Five-Star page.

CMS MDS quality measures, four-quarter averages
Measure	Stay	Four-quarter average	Used in Five-Star QM rating
Percentage of long-stay residents whose need for help with daily activities has increased Quarterly scores Q1 13.7% · Q2 15.9% · Q3 17.6% · Q4 9.3% · Period 2025Q3-2026Q2 · Measure code 401	Long Stay	14.1%	Yes, as published by CMS
Percentage of long-stay residents with a catheter inserted and left in their bladder Quarterly scores Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · Period 2025Q3-2026Q2 · Measure code 406	Long Stay	0.0%	Yes, as published by CMS
Percentage of long-stay residents with a urinary tract infection Quarterly scores Q1 1.1% · Q2 0.0% · Q3 0.0% · Q4 0.0% · Period 2025Q3-2026Q2 · Measure code 407	Long Stay	0.3%	Yes, as published by CMS
Percentage of long-stay residents experiencing one or more falls with major injury Quarterly scores Q1 0.0% · Q2 1.2% · Q3 0.0% · Q4 0.0% · Period 2025Q3-2026Q2 · Measure code 410	Long Stay	0.3%	Yes, as published by CMS
Percentage of long-stay residents whose ability to walk independently worsened Quarterly scores Q1 — (CMS footnote 9) · Q2 — (CMS footnote 9) · Q3 — (CMS footnote 9) · Q4 — (CMS footnote 9) · Period 2025Q3-2026Q2 · Measure code 451	Long Stay	1.4%	Yes, as published by CMS
Percentage of long-stay residents with pressure ulcers Quarterly scores Q1 10.4% · Q2 9.1% · Q3 8.7% · Q4 6.7% · Period 2025Q3-2026Q2 · Measure code 479	Long Stay	8.8%	Yes, as published by CMS
Percentage of long-stay residents who received an antipsychotic medication Quarterly scores Q1 8.3% · Q2 8.9% · Q3 17.5% · Q4 12.5% · Period 2025Q3-2026Q2 · Measure code 481	Long Stay	12.1%	Yes, as published by CMS
Percentage of long-stay residents who lose too much weight Quarterly scores Q1 3.4% · Q2 0.0% · Q3 8.3% · Q4 6.0% · Period 2025Q3-2026Q2 · Measure code 404	Long Stay	4.5%	No, as published by CMS
Percentage of long-stay residents who have depressive symptoms Quarterly scores Q1 0.0% · Q2 0.0% · Q3 1.3% · Q4 0.0% · Period 2025Q3-2026Q2 · Measure code 408	Long Stay	0.3%	No, as published by CMS
Percentage of long-stay residents who were physically restrained Quarterly scores Q1 0.0% · Q2 0.0% · Q3 0.0% · Q4 0.0% · Period 2025Q3-2026Q2 · Measure code 409	Long Stay	0.0%	No, as published by CMS
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Quarterly scores Q1 100.0% · Q2 100.0% · Q3 100.0% · Q4 100.0% · Period 2025Q3-2026Q2 · Measure code 415	Long Stay	100.0%	No, as published by CMS
Percentage of long-stay residents who received an antianxiety or hypnotic medication Quarterly scores Q1 3.4% · Q2 3.7% · Q3 4.7% · Q4 7.0% · Period 2025Q3-2026Q2 · Measure code 452	Long Stay	4.7%	No, as published by CMS
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine Quarterly scores Q1 — (CMS footnote 28) · Q2 — (CMS footnote 28) · Q3 — (CMS footnote 28) · Q4 — (CMS footnote 28) · Period 2025Q3-2026Q2 · Measure code 454	Long Stay	100.0%	No, as published by CMS
Percentage of long-stay residents with new or worsened bowel or bladder incontinence Quarterly scores Q1 10.5% · Q2 10.3% · Q3 8.7% · Q4 11.2% · Period 2025Q3-2026Q2 · Measure code 480	Long Stay	10.2%	No, as published by CMS
Percentage of short-stay residents who newly received an antipsychotic medication Quarterly scores Q1 1.2% · Q2 1.2% · Q3 1.1% · Q4 1.1% · Period 2025Q3-2026Q2 · Measure code 434	Short Stay	1.1%	Yes, as published by CMS
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine Quarterly scores Q1 78.5% · Q2 79.4% · Q3 95.4% · Q4 100.0% · Period 2025Q3-2026Q2 · Measure code 430	Short Stay	88.7%	No, as published by CMS
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine Quarterly scores Q1 — (CMS footnote 28) · Q2 — (CMS footnote 28) · Q3 — (CMS footnote 28) · Q4 — (CMS footnote 28) · Period 2025Q3-2026Q2 · Measure code 472	Short Stay	45.8%	No, as published by CMS

Inspection citations

43 health citations in the CMS file (34 from complaint surveys). Highest scope/severity letter in the file: K — Pattern, immediate jeopardy. 6 not recorded as corrected.

The list below is drawn from the CMS Health Deficiencies file. We show the tag, a plain-language reading of the scope and severity letter, whether the survey was a standard or complaint survey, the survey date, and whether CMS recorded a correction. We do not reprint the official deficiency narrative here. Read that text on TULIP or Medicare.gov. A facility may appeal a finding; a successful appeal can alter or remove a citation.

Scope and severity letters (A–L)

CMS assigns one letter from a grid of scope (how widely a problem was found) and severity (how serious the harm was or could be). The short labels below are our wording of that grid, not a different rating system.

Scope and severity letters used in CMS health citations
Severity	Isolated	Pattern	Widespread
Potential for minimal harm	A	B	C
No actual harm, potential for more than minimal harm	D	E	F
Actual harm	G	H	I
Immediate jeopardy	J	K	L

2026 — 8 citations

Tag 0627G

G — Isolated, actual harm

Complaint survey

Survey date: August 15, 2026

CMS records no plan of correction

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0887D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Infection Control Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0883D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Infection Control Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0880E

E — Pattern, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Infection Control Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0761D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0759D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0692G

G — Isolated, actual harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0657D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: May 30, 2026

CMS records a correction date (June 25, 2026)

More detail

Resident Assessment and Care Planning Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

2025 — 11 citations

Tag 0677D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: November 24, 2025

CMS records a correction date (December 12, 2025)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0550D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: November 24, 2025

CMS records a correction date (December 12, 2025)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 1

Tag 0695K

K — Pattern, immediate jeopardy

Complaint survey

Survey date: August 28, 2025

CMS records a correction date (September 17, 2025)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0584D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: May 2, 2025

CMS records a correction date (May 6, 2025)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0814D

D — Isolated, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: March 28, 2025

CMS records a plan of correction (no correction date in this field) (April 23, 2025)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0812E

E — Pattern, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: March 28, 2025

CMS records a plan of correction (no correction date in this field) (April 23, 2025)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0760E

E — Pattern, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: March 28, 2025

CMS records a plan of correction (no correction date in this field) (April 23, 2025)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0759E

E — Pattern, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: March 28, 2025

CMS records a plan of correction (no correction date in this field) (April 23, 2025)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0755E

E — Pattern, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: March 28, 2025

CMS records a plan of correction (no correction date in this field) (April 23, 2025)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0689G

G — Isolated, actual harm

Complaint survey

Survey date: January 28, 2025

CMS records a correction date (January 30, 2025)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0584L

L — Widespread, immediate jeopardy

Complaint survey

Survey date: January 15, 2025

CMS records a correction date (January 25, 2025)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

2024 — 19 citations

Tag 0657D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: October 15, 2024

CMS records a correction date (October 15, 2024)

More detail

Resident Assessment and Care Planning Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0641D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: October 15, 2024

CMS records a correction date (October 15, 2024)

More detail

Resident Assessment and Care Planning Deficiencies

Survey type in the file: Health

Survey cycle in the file: 2

Tag 0584D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: July 3, 2024

CMS records a correction date (July 10, 2024)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0880D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: June 27, 2024

CMS records a correction date (June 30, 2024)

More detail

Infection Control Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0812F

F — Widespread, potential for more than minimal harm

Complaint survey

Survey date: June 27, 2024

CMS records a correction date (June 30, 2024)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0812E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: June 6, 2024

CMS records a correction date (June 12, 2024)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0761D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: June 6, 2024

CMS records a correction date (June 12, 2024)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0755E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: June 6, 2024

CMS records a correction date (June 12, 2024)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0695D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: June 6, 2024

CMS records a correction date (June 12, 2024)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0677E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: June 6, 2024

CMS records a correction date (June 12, 2024)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0925E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: April 30, 2024

CMS records a correction date (May 2, 2024)

More detail

Environmental Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0584D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: April 30, 2024

CMS records a correction date (May 2, 2024)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0550D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: April 30, 2024

CMS records a correction date (May 2, 2024)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0926K

K — Pattern, immediate jeopardy

Complaint survey

Survey date: February 5, 2024

CMS records a correction date (February 7, 2024)

More detail

Environmental Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0689K

K — Pattern, immediate jeopardy

Complaint survey

Survey date: February 5, 2024

CMS records a correction date (February 7, 2024)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0919E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: January 29, 2024

CMS records a correction date (February 5, 2024)

More detail

Environmental Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0851F

F — Widespread, potential for more than minimal harm

Complaint survey, Standard survey

Survey date: January 7, 2024

CMS records a correction date (January 8, 2024)

More detail

Administration Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0759D

D — Isolated, potential for more than minimal harm

Standard survey

Survey date: January 7, 2024

CMS records a correction date (January 8, 2024)

More detail

Pharmacy Service Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0684G

G — Isolated, actual harm

Standard survey

Survey date: January 7, 2024

CMS records a correction date (January 8, 2024)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

2023 — 5 citations

Tag 0558D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: November 7, 2023

CMS records a correction date (November 10, 2023)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0812E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: November 3, 2023

CMS records a correction date (November 8, 2023)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0808E

E — Pattern, potential for more than minimal harm

Complaint survey

Survey date: November 3, 2023

CMS records a correction date (November 8, 2023)

More detail

Nutrition and Dietary Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0677D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: October 17, 2023

CMS records a correction date (October 24, 2023)

More detail

Quality of Life and Care Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

Tag 0583D

D — Isolated, potential for more than minimal harm

Complaint survey

Survey date: October 17, 2023

CMS records a correction date (October 24, 2023)

More detail

Resident Rights Deficiencies

Survey type in the file: Health

Survey cycle in the file: 3

License and identity (HHSC)

License effective: February 28, 2025
License expires: February 28, 2028
Initial license date: January 26, 1998
Facility licensed: Yes
Facility certified (HHSC): Yes
Service type: MEDICARE/MEDICAID
Total licensed capacity: 148 beds
Bed mix (HHSC): Licensed only 0; Medicaid only 0; Medicare only 13; Medicare/Medicaid 135; ICF/IID 0
Alzheimer capacity: 0
Administrator: Ciara Riddle
Management company: Westbury Place Nursing & Rehabilitation LLC

Ownership

Ownership below comes from the CMS file when a row joined on this home’s Medicare number. HHSC also records an owner and entity type; those appear after the CMS data. The HHSC entity type “HOSPITAL DISTRICT/AUTHORITY” is very common in the state roster and may not describe day-to-day control. It is not used as a headline here.

CMS ownership type: For profit - Corporation · Affiliated / chain name in the file: PARADIGM HEALTHCARE (17 facilities in the chain, as listed)

CMS ownership records
Name	Role	Type	Share	Associated
OAKBEND MEDICAL CENTER	5% OR GREATER DIRECT OWNERSHIP INTEREST	Organization	100%	since 02/28/2015
FREUDENBERGER, JOSEPH	W-2 MANAGING EMPLOYEE	Individual	NOT APPLICABLE	since 06/19/2007
BEARD, BARRY	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2012
COUNCIL, JEFF	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2013
CRAYTON, TOM	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2013
MARTIN, MELISSA	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2015
MCCLAMROCH, JAMES	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2013
MEFFORD, RUTHANNE	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2015
MURRAY, MARK	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2011
PETROSEWICZ, NORMA	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2013
TAPE, MAY	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/15/2008
UTHMAN, EDWARD	CORPORATE DIRECTOR	Individual	NOT APPLICABLE	since 01/01/2008

2 more CMS ownership records

Additional CMS ownership records
Name	Role	Type	Share	Associated
FREUDENBERGER, JOSEPH	CORPORATE OFFICER	Individual	NOT APPLICABLE	since 06/19/2007
WESTBURY PLACE NURSING & REHABILITATION, LLC	OPERATIONAL/MANAGERIAL CONTROL	Organization	NOT APPLICABLE	since 12/01/2018

HHSC owner fields

Owner (HHSC): Oakbend Medical Center
Type of entity (HHSC): COUNTY

Public data compiled by NursingCareLookup, not an endorsement or a recommendation, and not medical or legal advice. This site is not affiliated with HHSC, CMS, or Medicare. Figures can lag events at the facility, including surveys, corrections, and successful appeals (an appeal can alter or remove a citation). Verify current facts on TULIP and Medicare.gov, and visit in person before you decide. HHSC roster as of November 9, 2026 (America/Chicago). CMS file: official release October 28, 2026; processing date October 1, 2026.